Refund policy

Returns, Refunds & Right of Withdrawal 

Last updated: July 2026

We hope you love your AYODI purchase. However, if something isn't quite right, we're here to help.

Returns

Due to the personal nature of our body care products, we can only accept returns of items that are:

  • Unopened

  • Unused

  • In their original condition and packaging

  • Postmarked within 14 days of delivery

For hygiene and quality reasons, we generally cannot accept returns of products that have been opened or used, unless they are faulty, damaged, or where applicable consumer protection laws provide otherwise.

Right of Withdrawal (EU Customers)

If your order was delivered to a country within the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order.

To exercise this right, please submit your request using our online Withdrawal Form, available on our website.

Where applicable, products should be returned without undue delay and in accordance with the instructions provided after your withdrawal request has been submitted.

Your statutory consumer rights remain unaffected.

International Returns

For returns from outside the UK:

  • Items must meet the return conditions outlined above.

  • Return shipping costs and any required customs documentation are the responsibility of the customer.

  • AYODI Ltd is not responsible for returned parcels lost in transit. We strongly recommend using a tracked shipping service.

Refunds

Once your return has been received and inspected, we'll notify you by email of the outcome.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the funds to appear in your account.

Where appropriate, we may also offer store credit for future AYODI purchases.

Damaged, Incorrect or Faulty Items

We take great care when preparing every order. If your item arrives damaged, incorrect, or you believe it is faulty, please contact us at hello@ayodi.beauty within 7 days of delivery.

To help us resolve the issue as quickly as possible, please include:

  • Your order number

  • Clear photos of the item(s) and packaging

  • A brief description of the issue

If your claim is approved, we'll arrange a replacement or an appropriate resolution at no additional cost to you.

Contact Us

If you have any questions about your order, our returns process, or this policy, please contact us at:

hello@ayodi.beauty